Performance within Social Services is monitored on a regular basis and reported to
Council performance is reported to citizens regularly through Clackmannanshire View.
The service produces an annual report which is made available to the public.
The main performance monitoring mechanism for the service is through the Council's Corporate Performance Reporting Structure 'Growing in Excellence'. This is undertaken through our Business Planning process.
Social Services has undertaken a self assessment under Public Service Improvement Framework (PSIF), and has completed service specific self assessments (Adult Care, Child Care and Integrated Mental Health Services). Each service within Social Services has also completed a self evaluation under the Clackmannanshire Improvement Model known as CIM.
It also participates where appropriate in audit and inspections by organisations such as
Information arising from assessment, audit and inspections, feeds into the development of the Social Services Business Plan and other service improvement processes.
With respect to the Criminal Justice service, the Fife and Forth Valley Community Justice Authority has compiled a set of performance measures for partners, which our Criminal Justice Service continues to work towards achieving.
The Council is currently rolling out an integrated web based performance system produced by Covalent. This has helped provide a more transparent reporting process and is currently being used to work in partnership with other local authorities and NHS partners to provide consistent and unified reporting.
Measures which are used by the service to monitor, understand, predict and improve the performance of the service and establish customers' perceptions:
For further information, you can view following Research and Information web pages:
Child Care Services
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 225000 / 450000 Fax: 01259 452440