The Tenancy and Estate Management team is made up of the Estate Wardens, Tenancy Management team and Mediation team.
Estate Management is a term used to describe a wide range of services relating to the management of housing areas. Any matter, which can impact upon a tenant's enjoyment of their home or environment in which they live, can be described as an Tenancy and Estate Management issue.
We are here to help, and we want to encourage tenants to make suggestions and put forward ideas.
We carry out estate walkabouts of council estates with elected members, tenants' groups, tenants and residents on a regular basis.
By walking each route officers have the opportunity to check that the area complies with our Estate Management Standards, and issue repairs as required.
Feedback received from tenants and elected members on estate walkabouts has all been positive. They are happy with the format of the walkabouts and find the inspections to be informative and useful.
Staff feel enabled to meet in person the local members and tenants for their areas and the inspections help to lay the foundations for building good relationships with them.
Issues identified from the estate inspections are taken forward by the relevant team or department. Outcomes achieved are fed back to Councillors and Tenants' Groups.
We monitor and inspect closes, arranging cleaning rotas and clean ups.
We also check the door entry systems and arrange for repairs when required.
Tenants living in Council flats are responsible for maintaining cleanliness standards in their close/stair. Please see our Council close cleanliness standards web page for more information.
We need to check that tenants' gardens don't become overgrown or littered with refuse. With over 5000 properties we get round them all eventually, but if you see an overgrown garden or have concerns about a tenant not disposing of refuse correctly, please contact us. One of the best sources of information we have is our tenants.
It can be frustrating if you know that a property is empty and it appears that the council are doing nothing about it. However, the process for recovering properties can be lengthy, so if you believe a property is unoccupied and think we don't know about it please let us know. We will look into it as quickly as possible.
We need to see if our new tenants have settled in and discuss any problems being experienced in their new home with the aim of resolving them.
Over the last few years, we have been refining the way we work to help our new tenants sustain their tenancies. This has meant an increase in the number of visits carried out by staff, and the feedback we've received so far has shown that we are making a difference in helping our new tenants settle into their new homes.
We deal with tenants who act anti-socially. We prefer to try and resolve a situation without taking legal action, but we won't hesitate to act if a tenant refuses to moderate their behaviour.
The Council can apply for an anti-social behaviour order or even seek an order to repossess the home. This can be a time consuming process as it involves going through the courts.
The biggest difficulty we face when dealing with neighbour nuisance is proving that anti-social behaviour is happening. This is where witnesses, the Police and other agencies can help us take action by backing up your complaint.
It is Council policy not to disclose the identity of the complainer. In cases where we think the person being complained about may be able to identify the complainer, we discuss this first and proceed with our investigations only when the complainer is comfortable with the situation.
Sometimes it is not clear which tenant is responsible for what bit of land! Its our team that need to sort this out, often with help from our partners in legal services.
If you have any suggestions or ideas you would like to put forward, or require further information, please contact us using the details below.
Tenancy Management Team
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 225100