Tenancy and Estate Management Team
The Tenancy and Estate Management team is made up of the Estate Wardens, Tenancy Management team and Clackmannanshire Anti-social behaviour, Liaison and Mediation team (CALM).
What is Tenancy and Estate Management?
Estate Management is a term used to describe a wide range of services relating to the management of housing areas. Any matter, which can impact upon a tenant's enjoyment of their home or environment in which they live, can be described as an Tenancy and Estate Management issue.
We are here to help, and we want to encourage tenants to make suggestions and put forward ideas.
Our team deals with ...
Estate inspections with elected members and tenants' groups
In the past these inspections were done on an ad hoc basis. These are done formally now with the outcomes recorded so that we can be held more accountable to you, the tenants.
Please contact us if you would like to take part in the next walk about for your area.
Area and communal improvements
The team is responsible for a small budget which can be used to create improvements in your area. This can be things like
- creating car parking spaces
- erecting new fencing
- adding additional lighting
- planting greenery
We would be delighted to hear of any ideas you have for making improvements to the area you live in.
Close inspections
This means monitoring and inspecting closes, arranging cleaning rotas and clean ups.
We also check the door entry systems and arrange for repairs when required.
Tenants living in Council flats are responsible for maintaining cleanliness standards in their close/stair. Please see our Council close cleanliness standards web page for more information.
Garden inspections
We need to check that tenants' gardens don't become overgrown or littered with refuse. With over 5000 properties, we get round them all eventually, but if you see an overgrown garden or have concerns about a tenant not disposing of refuse correctly, please contact us. One of the best sources of information we have is our tenants.
Abandoned property monitoring and recovery
This means dealing with tenancies which appear to be abandoned by the occupier. The process for recovering them is lengthy and this can frustrate our tenants and the Council if it is clear the property is empty.
So, if you believe a property is unoccupied and think we don't know about it, please let us know. We will look into it as quickly as possible.
New Tenant Visits
We need to see if our new tenants have settled in and discuss any problems being experienced in their new home with the aim of resolving them.
Dealing with Neighbour Nuisance
We promote mediation services and deal with tenants who act anti-socially. We prefer to try and resolve a situation without taking legal action, but we won't hesitate to act if a tenant refuses to moderate their behaviour.
The Council can apply for an anti-social behaviour order or even seek an order to repossess the home. This can be a time consuming process as it involves going through the courts.
The biggest difficulty we face when dealing with neighbour nuisance is proving that anti-social behaviour is happening. This is where witnesses, the Police and other agencies can help us take action by backing up your complaint.
It is Council policy not to disclose the identity of the complainer. In cases where we think the person being complained about may be able to identify the complainer, we discuss this first and proceed with our investigations only when the complainer is comfortable with the situation.
Dealing with boundary disputes
Sometimes it is not clear which tenant is responsible for what bit of land! Its our team that need to sort this out, often with help from our partners in legal services.
Contact us
If you have any suggestions or ideas you would like to put forward, or require further information, please contact us using the details below.
Publications & documents
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Contact information
For further information about this page please contact:
Housing Services, Tenancy and Estate Management Team
Lime Tree House, Castle Street, Alloa, FK10 1EX
Tel: 0845 055 7070 / 01259 450000
Email: HSGTenancyManagementTeam@clacks.gov.uk
Or use the on-line contact form
